Hello All,
I need some assistance with my brother's Sharperview SV-85BL that's running Android OS. It keeps downloading and installing random applications to the point where it slows everything and makes it impossible to use. I have tried factory resetting several times and this does not solve the problem. An application called "CPS" and "Snake" always crash on startup and as soon as I connect to Wi-Fi, all apps are downloaded again.
A co-worker told me that it's more than likely a root level infection and that my factory rom has been compromised. I was able to do a scan with MalwareBytes (being a PC guy, this has helped me many times) and an infection was found with Google Search but was not removable. That same co-worker explained to me that root level access is not permitted for any applications so infections like this need to be handled differently.
So my first question... Does anybody know where I can retrieve the custom rom to restore?
Here's some additional info:
Model Number: SV-85BL
Android Version: 4.2.2
Build Number: ALPS.JB3.MP.V1.8
Custom build version: k7_wvga_3g_port_jhshm05_v05
I tried searching but I was unable to find anything. If I did find this rom, could I restore from the sd card via recovery menu?
If finding this rom is not possible, is my only other option to root my device so I can install any custom rom? If so, I would need a nudge in the right direction for rooting instructions for this device.
Thanks in advance.
I need some assistance with my brother's Sharperview SV-85BL that's running Android OS. It keeps downloading and installing random applications to the point where it slows everything and makes it impossible to use. I have tried factory resetting several times and this does not solve the problem. An application called "CPS" and "Snake" always crash on startup and as soon as I connect to Wi-Fi, all apps are downloaded again.
A co-worker told me that it's more than likely a root level infection and that my factory rom has been compromised. I was able to do a scan with MalwareBytes (being a PC guy, this has helped me many times) and an infection was found with Google Search but was not removable. That same co-worker explained to me that root level access is not permitted for any applications so infections like this need to be handled differently.
So my first question... Does anybody know where I can retrieve the custom rom to restore?
Here's some additional info:
Model Number: SV-85BL
Android Version: 4.2.2
Build Number: ALPS.JB3.MP.V1.8
Custom build version: k7_wvga_3g_port_jhshm05_v05
I tried searching but I was unable to find anything. If I did find this rom, could I restore from the sd card via recovery menu?
If finding this rom is not possible, is my only other option to root my device so I can install any custom rom? If so, I would need a nudge in the right direction for rooting instructions for this device.
Thanks in advance.
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